Last updated November 8, 2025
This Privacy Notice for ShowHub Promotions Inc. (‘we‘, ‘us‘, or ‘our‘), describes how and why we might access, collect, store, use, and/or share (‘process‘) your personal information when you use our services (‘Services‘), including when you:
- Visit our website at https://showhub.ca or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.If you still have any questions or concerns, please contact us at [E-Address: info | showhub].
Summary of Key Points
This summary provides key points from our Privacy Notice. You can find out more details about any of these topics by following the links after each point or by using the table of contents below.
What personal information do we collect? When you visit, use, or navigate our Services, we may collect personal information depending on how you interact with us, the choices you make, and the features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We do not collect or process sensitive personal information (such as details about racial or ethnic origin, sexual orientation, or religious beliefs).
Do we collect any information from third parties? We collect information about artists and shows both directly from artists, venues, and event organizers who provide it to us, and from publicly available sources such as venue websites, social media posts, and event listings. This information is used solely to create and maintain accurate public listings on ShowHub. We do not collect personal information from third parties for any other purpose.
How do we use your information? We collect and use personal information only as reasonably necessary to provide, improve, and administer our Services, to communicate with you, to maintain security and prevent fraud, and to comply with legal obligations. We use your information for the purposes described in this Notice or with your express consent. Learn more about how we process your information.
When and with whom do we share personal information? We may share limited information in specific situations and only with identified service providers. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have appropriate organizational and technical safeguards in place to protect personal information. However, no system can be guaranteed 100 percent secure, and we cannot ensure that unauthorized parties will never gain access to your information. Learn more about how we keep your information safe.
What are your rights? Under applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA), you have rights to access, correct, and withdraw consent regarding your personal information. Learn more about your privacy rights.
How can you exercise your rights? The easiest way is by visiting https://showhub.ca/contact/ or contacting us directly at [E-Address: info]. We will respond to all requests in accordance with applicable privacy legislation.
Want to learn more about how we handle information? Please review the Privacy Notice in full.
TABLE OF CONTENTS
1. What information do we collect?
2. How do we process your information?
3. What legal bases do we rely on to process your information?
4. When and with whom do we share your personal information?
5. Do we use cookies and other tracking technologies?
6. How long do we keep your information?
7. How do we keep your information safe?
8. Do we collect information from minors?
9. What are your privacy rights?
10. Controls for do-not-track features
11. Do we make updates to this notice?
12. How can you contact us about this notice?
13. How can you review, update, or delete the data we collect from you?
1. What information do we collect?
Personal information you disclose to us
In Short: We collect personal information that you choose to provide to us.
We collect personal information that you voluntarily provide when you contact us, request information about our Services, participate in an activity on the website, or otherwise communicate with us.
Personal Information Provided by You. The type of personal information we collect depends on how you interact with us and the Services. It may include:
- email addresses
- names
Sensitive Information. We do not collect or process sensitive personal information (such as racial or ethnic origin, religious beliefs, or health information).
All personal information you provide should be accurate and complete, and you should notify us if it changes.
Information automatically collected
In Short: Some technical information — such as your Internet Protocol (IP) address and browser or device characteristics — is collected automatically when you visit our website. This information helps us maintain the security, functionality, and performance of our Services
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
- Log and Usage Data. Log and usage data includes service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our Services. Depending on how you interact with us, this data may include your IP address, device information, browser type and settings, and details about your activity on the Services — such as date and time stamps, pages and files viewed, searches performed, and features used. It may also include device event information, such as system activity, error reports (sometimes called “crash dumps”), and hardware settings. This information is collected automatically to help us operate the site securely, maintain performance, and troubleshoot technical issues.
2. How do we process your information?
In Short: We collect and use personal information only as reasonably necessary to provide, improve, and administer our Services, to communicate with you — including when you contact us or request information — to maintain security and prevent fraud, and to comply with legal obligations. We use personal information only for the purposes described below or for other purposes with your express consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send you marketing and promotional communications (our weekly newsletter). We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see ‘What are your privacy rights?‘ below.
- To post testimonials. We post testimonials on our Services that may contain personal information. This is only ever done with express consent.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To evaluate and improve our Services, products, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate our website usability, thus improving your experience.
- To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
- To determine the effectiveness of our marketing and promotional campaigns. We evaluate anonymized usage data to better understand how to provide marketing and promotional campaigns that will best increase visibility of the site, in support of the artists and venues we feature.
3. What legal bases do we rely on to process your information?
In Short: We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and only with your consent — either express or implied — unless an exception under the British Columbia Personal Information Protection Act (PIPA) applies.
We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose – such as subscribing to our newsletter – or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
- We may disclose de-identified information for approved industry-specific research or statistics projects, subject to ethics oversight and confidentiality commitments
4. When and with whom do we share your personal information?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties‘) who perform services for us or on our behalf and require access to such information to do that work.
The third parties we may share personal information with are as follows:
- Anonymized Website usage analysis for site optimization: Google Analytics
- Functionality for font display: Typekit
We also may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Do we use cookies and other tracking technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. They also help us evaluate the usage of the website through anonymized data.
We have purposely not included Meta tracking pixels on this site, as part of our commitment to our users’ rights to privacy.
Google Analytics
We may share anonymized information with Google Analytics to track and analyze the use of the Services, but we do not collect or share any identifiable information – nor do we have any re-targeting or Google advertising services linked to our Analytics.
Google Analytics anonymizes IP addresses before storage and reporting, and the resulting data does not identify individual visitors.
To opt out of being tracked by Google Analytics across their Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
6. How long do we keep your information?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. How do we keep your information safe?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
8. Do we collect information from minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.
We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at info@showhub.ca.
9. What are your privacy rights?
In Short: In some regions, such as Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘How can you contact us about this notice?‘ below.
We will consider and act upon any request in accordance with applicable data protection laws.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘How can you contact us about this notice?‘ below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications (newsletter) at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section ‘How can you contact us about this notice?‘ below. You will then be removed from the marketing lists. However, we may still communicate with you – for example, to respond to service requests, or for other non-marketing purposes.
Cookies and similar technologies: Most web browsers accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject cookies. Please note that disabling cookies may affect certain features or functionality of our website. On ShowHub, cookies are used only for essential purposes – specifically, to enable contact form captchas and to collect anonymized usage information for analytics.
If you have questions or comments about your privacy rights, you may email us at [E-Address: info | showhub].
10. Controls for do-not-track features.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
11. Do we make updates to this notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
12. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at [E-Address: info | showhub] or contact us by post at:
ShowHub Promotions Inc.
2-868 Cassiar St.
Vancouver, BC
V5K 4N6
Canada
13. How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: https://showhub.ca/contact/.